Food delivery apps Zomato and Swiggy reported a nationwide outage on Wednesday that appeared to have been caused by an Amazon Web Services snag that many online platforms are dependent on.
Both apps were back within half an hour but not before social media was flooded with complaints from users who were unable to place orders or browse menus and listings.
Customer support handles of both companies responded to the messages, saying they were working on resolving the “temporary glitch”.
A Zomato delivery partner said he wasn’t able to fulfil an order midway due to the app glitch. “I cannot come for delivery as the app is down,” said a Zomato delivery partner to a patron on the phone. The delivery guy, who had been waiting on a road in south Delhi’s Greater Kailash-1, said, “The app is down. I cannot deliver, according to instructions from Zomato.”
